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Getting Started in CYGNVS

CYGNVS is a secure, cloud-based platform for cyber incident response and preparation. It provides a safe, isolated environment for collaboration during incidents, away from your corporate network. Stakeholders (like insurance carriers, brokers, and insured clients) work together in secure “Rooms” within their organization’s CYGNVS Tenant.
 
1. First Steps for New Usersa. Sign-up
  • Access the CYGNVS platform via your invitation email.
  • Enter your first name, last name, and create a password to register your account.
  • Complete the two-factor authentication (2FA) setup to secure your account.
  • Watch the registration video for a quick walkthrough of the sign-up process. 
b. Complete Your Profile
  • Add your phone number and a profile photo to help others identify you.
  • Add a backup email or phone number to stay connected during incidents.
c. Download the Mobile App (Optional)
2. Essential Setupa. Join a Room
  • Rooms are secure spaces for incident response or preparation.
  • Join the room and start collaborating with your team on incidents and plans. 
b. Add Team Members
  • Go to the People & Companies tab.
  • Add critical team members from your organization.
c. Set up Workstreams
  • Within each room, organize discussions and actions by creating Workstreams for specific incident areas or tasks.
  • Join the relevant workstream to start collaborating.
d. Collaborate and Communicate
  • Upload cyber-critical documents (Cyber Policy, contracts, Incident Response Plan) to the room.
  • Share and edit files, track tasks, and generate Incident Reports as needed.
  • Use Comments, Direct Messages, or Calls for real-time communication.
e. Stay Notified and Secure
  • Check the Bell icon for updates and enable push notifications.
  • Manage access, sign documents securely, and collaborate confidently across teams.

3. Practice Core Actions
  • Invite external parties (e.g., legal or DFIR teams) if required.
  • Execute tasks and assign them to individuals or groups 
  • Upload and preview files; try starting an e-signature if needed.
  • Send a message to your team in the room.
  • Start or join a call within a workstream.

4. Best Practices
  • Complete registration within 30 days of invitation.
  • Keep your profile and contact details up to date.
  • Regularly review and update your incident response documents.
  • Practice using the platform’s main features (invite, upload, message, call).

5. Support & Help
  • Submit requests or search for answers directly in the Help Center.