Why Can’t I Find the CYGNVS Passcode App?

There is no separate CYGNVS passcode app. If you’re being prompted for a passcode, CYGNVS expects a code generated by the authenticator app you used during your initial registration or MFA setup.

This code comes from a third-party authenticator app—such as Microsoft Authenticator, Google Authenticator, Okta Verify, or Authy—not from a CYGNVS specific application.

The passcode must be generated by the same authenticator app that was originally used to set up MFA for your account.

If you’re unable to locate your authenticator app or don’t see a CYGNVS entry, please contact your organization’s Account Owner in CYGNVS to reset MFA or re-register an authenticator app.

If you are your company tenant's sole Account Owner or you do not know who the account owner is, please click the chat icon in the bottom-right corner to initiate a live chat with CYGNVS Support, or contact them directly at support@cygnvs.com.